Fontly support.
A question, a bug or an idea for something better? Tell us what’s on your mind.
You’re talking to our team.
Tell us what happened and include your device and app version.
support@ykapps.istCommon questions.
What should I include in a support email?
Tell us the app name, your device model, software version and the steps that led to the problem. Screenshots can help, but remove any private information you do not need to share. Never send your password or full card details.
How do I cancel an Apple-billed subscription?
On iPhone, open Settings, tap your name, then Subscriptions. Choose the subscription and select Cancel Subscription. If Apple shows an expiry date and no cancellation option, it may already be cancelled. See Apple’s cancellation instructions for current details.
Does deleting the app cancel my subscription?
No. Deleting an app or account is separate from cancelling billing. Manage any Apple-billed subscription through your Apple Account. See our subscription and refund page.
Where can I request a refund?
For a purchase billed by Apple, submit your request through Apple’s Report a Problem service. Apple determines eligibility under its policies and applicable consumer law. You do not have to contact us first.
Does the lettering demo save or upload my drawing?
No. The sketchpad on the Fontly page keeps strokes in this browser tab only. They disappear when you leave or reload the page. The Save button creates a PNG image on your device. The native app has its own privacy policy.