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A question, a bug or an idea for something better? Tell us what’s on your mind.
You’re talking to our team.
Tell us which app you use, what happened and the device you are using.
support@ykapps.istCommon questions.
What should I include in a support email?
Tell us the app name, your device model, software version and the steps that led to the problem. Screenshots can help, but remove any private information you do not need to share. Never send your password or full card details.
How do I cancel an Apple-billed subscription?
On iPhone, open Settings, tap your name, then Subscriptions. Choose the subscription and select Cancel Subscription. If Apple shows an expiry date and no cancellation option, it may already be cancelled. See Apple’s cancellation instructions for current details.
Does deleting the app cancel my subscription?
No. Deleting an app or account is separate from cancelling billing. Manage any Apple-billed subscription through your Apple Account. See the subscription and refund page for Fontly or Loveloop.
Where can I request a refund?
For a purchase billed by Apple, submit your request through Apple’s Report a Problem service. Apple determines eligibility under its policies and applicable consumer law. You do not have to contact us first.